- Company: Quebec, Canada (warranty disputes go to the judicial district of Drummond, QC; governed by Quebec law)
- Finish warranty: Domestic: 35 yrs residential / 5 yrs light commercial / 2 yrs heavy commercial. Winery (oiled): 5 yrs.
- Structural warranty: Lifetime limited structural residential on all solid and engineered floors.
- Humidity the warranty requires: Warranty says 'excessive or inadequate humidity' excluded without a number; retailer advises 35-55% RH (retailer source).
- Sold locally at: 0 stores we found online
Wickham product lines
| Line | What we found |
|---|---|
| Domestic Collection (polyurethane finish) | 35 yr residential, 5 yr light commercial, 2 yr heavy commercial finish |
| Winery Collection (UV-cured oiled finish) | 5 yr finish warranty |
| Cottage Collection | Retailer (Windsor Plywood) lists UV-cured natural oil finish with 35 yr residential - conflicts with Winery oil terms; check |
| Flex Core | Spec sheet exists on wickhamhardwood.com (not read) |
The warranty fine print, in plain words
This is what Wickham's warranty documents say that most people never read. It decides whether a claim gets paid.
- Excludes damage from excessive or inadequate humidity, inadequate maintenance, wet mopping, high heels, sand/abrasives, pets, insects, lack of furniture protection, severe sun.
- Normal expansion/contraction and sun discolouration are not defects.
- Installing a board = accepting it; visible defects not covered after install.
- Replacement material only; no labour/install costs (authorized repairs may get up to $30/hr to retailer).
- Must submit issue in writing and allow 30 days before legal action.
What we'd check before buying Wickham
- Ask for the wear layer in millimetres and the finish type (aluminum oxide, UV oil or hardwax oil). Why it matters.
- Check the humidity range in the warranty against your home in winter. A $15 hygrometer tells you.
- Finish warranties cover wear-through, not scratches. Warranties decoded.
- Keep the receipt and a photo of the lot number on the box end. You'll need both for any claim or matching repair.
Canadian notes
Sold in BC via Windsor Plywood listings.
Where to buy Wickham near Surrey, Langley and White Rock
We didn't find a local store listing it online. Many stores don't publish brand lists, so ask around, or text us and we'll tell you who carries it.
See every store we found: flooring stores in Surrey, Langley, White Rock and nearby.
Common questions
What is the Wickham warranty?
Finish: Domestic: 35 yrs residential / 5 yrs light commercial / 2 yrs heavy commercial. Winery (oiled): 5 yrs.; Structural: Lifetime limited structural residential on all solid and engineered floors.
What does the Wickham warranty not cover?
Excludes damage from excessive or inadequate humidity, inadequate maintenance, wet mopping, high heels, sand/abrasives, pets, insects, lack of furniture protection, severe sun. Normal expansion/contraction and sun discolouration are not defects. Installing a board = accepting it; visible defects not covered after install. Replacement material only; no labour/install costs (authorized repairs may get up to $30/hr to retailer).
Where is Wickham flooring made?
Quebec, Canada (warranty disputes go to the judicial district of Drummond, QC; governed by Quebec law)
Sources
Everything above comes from these pages, read in November 2026. Warranties change, so always read the current version before you buy.
- https://wickhamhardwood.com/wp-content/uploads/2022/10/10561-Wickham-Garantie-EN-2.pdf.pdf
- https://wickhamhardwood.com/company-warranty
- https://www.windsorplywood.com/products/red-oak-wickham-cottage-collection-hardwood-flooring
Rose and Thorn Flooring is an independent flooring company in Surrey, BC. We're not paid by Wickham or any store listed here, and we don't sell flooring on commission. Brand names belong to their owners. Spot something out of date? Text 604-716-4160 and we'll fix it.