- Residential warranty: SureWood 30 yr; Momentum lifetime (retailer).
- Commercial warranty: 12 yr.
- Sold locally at: 2 stores we found online (see below)
Twelve Oaks product lines
| Line | What we found |
|---|---|
| SureWood / SureWood Pro / SureWood Origin WPC/rigid | Warranty PDF (via search): 30-yr residential / 12-yr light commercial, plus waterproof and pet warranties. |
| Momentum LVP | Retailer: 0.5 mm (20 mil); lifetime residential / 12-yr commercial. |
| Azure laminate | 8 mm (retailer); warranty not found. |
The warranty fine print, in plain words
This is what Twelve Oaks's warranty documents say that most people never read. It decides whether a claim gets paid.
- Original purchaser only; claims via authorized dealer with proof of purchase (search summary; PDF itself could not be downloaded).
What we'd check before buying Twelve Oaks
- Ask for the wear layer in millimetres and the finish type (aluminum oxide, UV oil or hardwax oil). Why it matters.
- Check the humidity range in the warranty against your home in winter. A $15 hygrometer tells you.
- Finish warranties cover wear-through, not scratches. Warranties decoded.
- Ask for the AC rating (AC4 for pets and busy homes) and how many hours of standing water it's rated for.
- Check which rooms the warranty allows. Many exclude full bathrooms.
- Laminate vs vinyl, honestly.
- Ask for the wear layer in mil: 20+ for kids, dogs and rentals. Specs explained.
- "Waterproof" covers the plank, not your subfloor. The truth about waterproof.
- Check the heat and sunlight section if the room has big south or west windows.
- Keep the receipt and a photo of the lot number on the box end. You'll need both for any claim or matching repair.
Canadian notes
Sold by Canadian retailers (Word of Mouth Floors; shopflooring.ca hosts the warranty PDFs).
Where to buy Twelve Oaks near Surrey, Langley and White Rock
These local stores list it on their own websites (or the brand's dealer pages). Stock changes, so call before you drive.
- Nufloors Langley, Langley · website ↗
- Nufloors Maple Ridge (formerly JR Floor & Window Coverings), Maple Ridge · website ↗
See every store we found: flooring stores in Surrey, Langley, White Rock and nearby.
Common questions
What is the Twelve Oaks warranty?
Residential: SureWood 30 yr; Momentum lifetime (retailer).; Commercial: 12 yr.
What does the Twelve Oaks warranty not cover?
Original purchaser only; claims via authorized dealer with proof of purchase (search summary; PDF itself could not be downloaded).
Where can I buy Twelve Oaks flooring near Surrey or Langley?
Stores whose own websites list it include: Nufloors Langley (Langley), Nufloors Maple Ridge (formerly JR Floor & Window Coverings) (Maple Ridge). Call ahead to check what is in stock.
Sources
Everything above comes from these pages, read in November 2026. Warranties change, so always read the current version before you buy.
- https://shopflooring.ca/wp-content/uploads/2025/03/SureWood-Collection-Warranty-20250224-2.pdf
- https://www.wordofmouthfloors.com/products/twelve-oaks-momentum-collection-arcadia
- https://www.wordofmouthfloors.com/blogs/flooring/about-twelve-oaks-flooring
Rose and Thorn Flooring is an independent flooring company in Surrey, BC. We're not paid by Twelve Oaks or any store listed here, and we don't sell flooring on commission. Brand names belong to their owners. Spot something out of date? Text 604-716-4160 and we'll fix it.