- Company: Herwynen Sawmill Ltd., Rockwood, Ontario, Canada
- Made in: Rockwood, Ontario (manufactured by Herwynen Sawmill Ltd.)
- Finish warranty: 35 years (single-family residence) - finish will not wear through or peel, with regular maintenance and proper install (Jan 2023 guide).
- Structural warranty: Lifetime of the floor - free from milling defects and structural deficiencies (beyond 5% allowance).
- Humidity the warranty requires: Solid 35-50% RH; engineered and Enhanced 30-65% RH
- Sold locally at: 0 stores we found online
Superior product lines
| Line | What we found |
|---|---|
| Superior Flooring (solid and engineered) | Prefinished; line specs not read |
| Enhanced Hardwood Flooring | Covered by same warranty; same humidity range as engineered |
The warranty fine print, in plain words
This is what Superior's warranty documents say that most people never read. It decides whether a claim gets paid.
- Warranty is VOID if not registered within 30 days of purchase (superiorflooring.ca/warranty-registration).
- Unusual: product MUST NOT be stored on the construction site or acclimatized before install - doing so voids warranty.
- Claim area must be noticeable from standing and cover at least 15% of the floor area.
- Excludes scratches, dents, water, fire, improper in-floor heating, substandard subfloor, sun discolouration, spiked heels, pets, insects; checking/cracking from poor moisture control.
- Not valid over an existing floor, over exposed-earth crawl space, or improperly over radiant heat.
- Only defects above 5% (excluding 3-5% cutting waste); remedy pro-rated by defective portion.
What we'd check before buying Superior
- Ask for the wear layer in millimetres and the finish type (aluminum oxide, UV oil or hardwax oil). Why it matters.
- Check the humidity range in the warranty against your home in winter. A $15 hygrometer tells you.
- Finish warranties cover wear-through, not scratches. Warranties decoded.
- Keep the receipt and a photo of the lot number on the box end. You'll need both for any claim or matching repair.
Canadian notes
Canadian manufacturer; claims through dealer. (Note: a separate 'Superior Hardwood Floors Ltd' in Surrey BC appears in directories - unrelated, do not confuse.)
Where to buy Superior near Surrey, Langley and White Rock
We didn't find a local store listing it online. Many stores don't publish brand lists, so ask around, or text us and we'll tell you who carries it.
See every store we found: flooring stores in Surrey, Langley, White Rock and nearby.
Common questions
What is the Superior warranty?
Finish: 35 years (single-family residence) - finish will not wear through or peel, with regular maintenance and proper install (Jan 2023 guide).; Structural: Lifetime of the floor - free from milling defects and structural deficiencies (beyond 5% allowance).
What does the Superior warranty not cover?
Warranty is VOID if not registered within 30 days of purchase (superiorflooring.ca/warranty-registration). Unusual: product MUST NOT be stored on the construction site or acclimatized before install - doing so voids warranty. Claim area must be noticeable from standing and cover at least 15% of the floor area. Excludes scratches, dents, water, fire, improper in-floor heating, substandard subfloor, sun discolouration, spiked heels, pets, insects; checking/cracking from poor moisture control.
Where is Superior flooring made?
Rockwood, Ontario (manufactured by Herwynen Sawmill Ltd.)
Sources
Everything above comes from these pages, read in November 2026. Warranties change, so always read the current version before you buy.
- https://www.paneltown.com/wp-content/uploads/2024/02/superior-warranty-information.pdf
- https://madeinca.ca/?p=3484
Rose and Thorn Flooring is an independent flooring company in Surrey, BC. We're not paid by Superior or any store listed here, and we don't sell flooring on commission. Brand names belong to their owners. Spot something out of date? Text 604-716-4160 and we'll fix it.