- Company: Waterloo, Ontario, Canada (Wikipedia)
- Structural warranty: Limited lifetime (Tower excerpt).
- Residential warranty: 15 / 25 / 30 / 35 years by wear layer (6/12/20/22 mil), pro-rated.
- Commercial warranty: None (6 mil), 7, 10, 12 years light commercial by wear layer.
- Sold locally at: 0 stores we found online
Kraus product lines
| Line | What we found |
|---|---|
| Tower (catalog excerpt, likely older) | ~3/8" thick, 2 mm wear layer, 5" wide; 27 yr residential finish, 3 yr light commercial, limited lifetime structural |
| Kraus LVP / Rigid Vinyl Plank vinyl | Warranty length is set by wear layer: 6 mil 15 yr; 12 mil 25 yr; 20 mil 30 yr; 22 mil 35 yr residential. |
The warranty fine print, in plain words
This is what Kraus's warranty documents say that most people never read. It decides whether a claim gets paid.
- Pro-rated: 100% credit years 1-3, 90% yr 4, 70% yr 5 ... 10% from year 9. Labour 100% in year 1, 50% in year 2, nothing after.
- Wear claim needs wear-through to the core over at least 3% of the floor; scratches and gloss loss don't count.
- 'Waterproof' = planks won't swell from spills and normal mopping; covers topical water only as long as it doesn't flow over the edge; not a barrier for the subfloor; standing-water damage to subfloor/structure not covered. Glue-down LVP not covered by the waterproof portion.
- Residential warranty only for owner-occupied homes; rentals fall under light commercial.
- Long direct sunlight causing expansion/curling is not covered - they recommend blinds.
- Steam mops void the warranty. Subfloor irregularities void the warranty. Outdoor or non-climate-controlled installs void it. Removing and reinstalling voids it.
- Chair pads required for rolling chairs. Won't pay to remove cabinets/appliances.
What we'd check before buying Kraus
- Ask for the wear layer in millimetres and the finish type (aluminum oxide, UV oil or hardwax oil). Why it matters.
- Check the humidity range in the warranty against your home in winter. A $15 hygrometer tells you.
- Finish warranties cover wear-through, not scratches. Warranties decoded.
- Ask for the AC rating (AC4 for pets and busy homes) and how many hours of standing water it's rated for.
- Check which rooms the warranty allows. Many exclude full bathrooms.
- Laminate vs vinyl, honestly.
- Ask for the wear layer in mil: 20+ for kids, dogs and rentals. Specs explained.
- "Waterproof" covers the plank, not your subfloor. The truth about waterproof.
- Check the heat and sunlight section if the room has big south or west windows.
- Keep the receipt and a photo of the lot number on the box end. You'll need both for any claim or matching repair.
Canadian notes
Canadian company; product range spans carpet, LVP, hardwood.
Where to buy Kraus near Surrey, Langley and White Rock
We didn't find a local store listing it online. Many stores don't publish brand lists, so ask around, or text us and we'll tell you who carries it.
See every store we found: flooring stores in Surrey, Langley, White Rock and nearby.
Common questions
What is the Kraus warranty?
Structural: Limited lifetime (Tower excerpt).; Residential: 15 / 25 / 30 / 35 years by wear layer (6/12/20/22 mil), pro-rated.; Commercial: None (6 mil), 7, 10, 12 years light commercial by wear layer.
What does the Kraus warranty not cover?
Pro-rated: 100% credit years 1-3, 90% yr 4, 70% yr 5 ... 10% from year 9. Labour 100% in year 1, 50% in year 2, nothing after. Wear claim needs wear-through to the core over at least 3% of the floor; scratches and gloss loss don't count. 'Waterproof' = planks won't swell from spills and normal mopping; covers topical water only as long as it doesn't flow over the edge; not a barrier for the subfloor; standing-water damage to subfloor/structure not covered. Glue-down LVP not covered by the waterproof portion. Residential warranty only for owner-occupied homes; rentals fall under light commercial.
Where is Kraus flooring made?
Waterloo, Ontario, Canada (Wikipedia)
Sources
Everything above comes from these pages, read in November 2026. Warranties change, so always read the current version before you buy.
- https://en.wikipedia.org/wiki/Kraus_Flooring
- https://pdf.archiexpo.com/pdf/kraus-flooring/tower/140705-273529.html
- https://krausflooring.com
- https://krausflooring.com/wp-content/uploads/2025/01/LVP_Warranty_Kraus_5_30_24.pdf
- https://www.floortrendsmag.com/articles/103818-qep-to-acquire-kraus-distribution-business
Rose and Thorn Flooring is an independent flooring company in Surrey, BC. We're not paid by Kraus or any store listed here, and we don't sell flooring on commission. Brand names belong to their owners. Spot something out of date? Text 604-716-4160 and we'll fix it.