- Company: Metropolitan Hardwood Floors Inc.; Canadian HQ 811 Cliveden Ave, Delta (Annacis Island), BC; US HQ Kent, WA; Eastern Canada office Mississauga, ON
- Finish warranty: Polyurethane finish, residential: Abode 25 yrs, Kentwood Collection 30 yrs (care & warranty guide 03.2026; note kentwoodfloors.com collection page still says 35 yrs), Couture 50 yrs. Light/moderate commercial: 5 yrs (Kentwood, Couture), 3 yrs (Abode).
- Structural warranty: 03.2026 guide gives a 'manufacturing warranty' (defects above 5% industry standard) rather than a stated lifetime structural term. Some product pages say 'Lifetime manufacturing warranty'.
- Humidity the warranty requires: 30-50% RH, 60-80F (15-26C)
- Sold locally at: 0 stores we found online
Kentwood product lines
| Line | What we found |
|---|---|
| Kentwood Collection | Sawn veneers of 2.5 mm or more (asterisked on site); wide and extra-wide widths; high-performance polyurethane finish |
| Abode by Kentwood | 25 yr residential / 3 yr light commercial finish |
| Couture Collection by Kentwood | 50 yr residential / 5 yr light commercial finish |
| Oil-finished styles (Natural Oil / UV-Cured Oil) | Finish warranties in the care guide do NOT apply; separate care routine |
The warranty fine print, in plain words
This is what Kentwood's warranty documents say that most people never read. It decides whether a claim gets paid.
- Wear-through must be visible on more than 10% of the total floor; isolated wear in doorways/hallways not covered; gloss reduction is not wear.
- Excludes scratches/dents from pets, grit, high heels, spills, moisture, heat or dryness.
- Must keep 60-80F (15-26C) and 30-50% RH at all times; problems outside this range not covered.
- Steam cleaners void the warranty; failure to follow care instructions may void it.
- Install in full bathroom, laundry room or other humid area may void warranty; radiant heat damage not covered (install guide).
- Original purchaser and original site only; indoor residential use.
- Finish warranties do not apply to Natural Oil or UV-Cured Oil products.
What we'd check before buying Kentwood
- Ask for the wear layer in millimetres and the finish type (aluminum oxide, UV oil or hardwax oil). Why it matters.
- Check the humidity range in the warranty against your home in winter. A $15 hygrometer tells you.
- Finish warranties cover wear-through, not scratches. Warranties decoded.
- Keep the receipt and a photo of the lot number on the box end. You'll need both for any claim or matching repair.
Canadian notes
Locally headquartered in Delta, BC; separate Canada-West product site (kentwoodfloors.com/canada-west).
Where to buy Kentwood near Surrey, Langley and White Rock
We didn't find a local store listing it online. Many stores don't publish brand lists, so ask around, or text us and we'll tell you who carries it.
See every store we found: flooring stores in Surrey, Langley, White Rock and nearby.
Common questions
What is the Kentwood warranty?
Finish: Polyurethane finish, residential: Abode 25 yrs, Kentwood Collection 30 yrs (care & warranty guide 03.2026; note kentwoodfloors.com collection page still says 35 yrs), Couture 50 yrs. Light/moderate commercial: 5 yrs (Kentwood, Couture), 3 yrs (Abode).; Structural: 03.2026 guide gives a 'manufacturing warranty' (defects above 5% industry standard) rather than a stated lifetime structural term. Some product pages say 'Lifetime manufacturing warranty'.
What does the Kentwood warranty not cover?
Wear-through must be visible on more than 10% of the total floor; isolated wear in doorways/hallways not covered; gloss reduction is not wear. Excludes scratches/dents from pets, grit, high heels, spills, moisture, heat or dryness. Must keep 60-80F (15-26C) and 30-50% RH at all times; problems outside this range not covered. Steam cleaners void the warranty; failure to follow care instructions may void it.
Where is Kentwood flooring made?
Metropolitan Hardwood Floors Inc.; Canadian HQ 811 Cliveden Ave, Delta (Annacis Island), BC; US HQ Kent, WA; Eastern Canada office Mississauga, ON
Sources
Everything above comes from these pages, read in November 2026. Warranties change, so always read the current version before you buy.
- https://kentwoodfloors.com/sites/default/files/assets/literature/literature_file/Kentwood%20-%20Care%20%26amp%3B%20Maintenance%202026.pdf
- https://kentwoodfloors.com/our-floors/our-brands/kentwood-collection
- https://kentwoodfloors.com/contact-us
- https://kentwoodfloors.com/sites/default/files/assets/literature/literature_file/Kentwood%20-%20Engineered%20installtion%20Master.pdf
Rose and Thorn Flooring is an independent flooring company in Surrey, BC. We're not paid by Kentwood or any store listed here, and we don't sell flooring on commission. Brand names belong to their owners. Spot something out of date? Text 604-716-4160 and we'll fix it.