- Finish warranty: Residential limited lifetime finish (TrueMark guide); commercial 5 yr finish.
- Structural warranty: Residential limited lifetime; commercial 10 yr.
- Humidity the warranty requires: 30-55% RH (35-55% for hickory)
- Sold locally at: 0 stores we found online
Hallmark product lines
| Line | What we found |
|---|---|
| TrueMark finish lines (Alta Vista and others) | TrueMark poly / Glaze Tek finishes; NuOil oil line has separate guide |
The warranty fine print, in plain words
This is what Hallmark's warranty documents say that most people never read. It decides whether a claim gets paid.
- Finish wear-through must exceed 10% of total floor.
- Keep 30-55% RH (35-55% for hickory); below 30% or above 55% can cause checking, cupping, delamination.
- Excludes high heels, dents/gouges, pet urine, vomit, pet claw damage.
- Search summary: Hallmark says buying online voids warranty and total replacement is one time only (not confirmed in extracted text).
What we'd check before buying Hallmark
- Ask for the wear layer in millimetres and the finish type (aluminum oxide, UV oil or hardwax oil). Why it matters.
- Check the humidity range in the warranty against your home in winter. A $15 hygrometer tells you.
- Finish warranties cover wear-through, not scratches. Warranties decoded.
- Keep the receipt and a photo of the lot number on the box end. You'll need both for any claim or matching repair.
Where to buy Hallmark near Surrey, Langley and White Rock
We didn't find a local store listing it online. Many stores don't publish brand lists, so ask around, or text us and we'll tell you who carries it.
See every store we found: flooring stores in Surrey, Langley, White Rock and nearby.
Common questions
What is the Hallmark warranty?
Finish: Residential limited lifetime finish (TrueMark guide); commercial 5 yr finish.; Structural: Residential limited lifetime; commercial 10 yr.
What does the Hallmark warranty not cover?
Finish wear-through must exceed 10% of total floor. Keep 30-55% RH (35-55% for hickory); below 30% or above 55% can cause checking, cupping, delamination. Excludes high heels, dents/gouges, pet urine, vomit, pet claw damage. Search summary: Hallmark says buying online voids warranty and total replacement is one time only (not confirmed in extracted text).
Sources
Everything above comes from these pages, read in November 2026. Warranties change, so always read the current version before you buy.
- https://hallmarkfloors.com/pdfs/Maintenance_WarrantyTRUEMARKWEB.pdf
- https://dev.hallmarkfloors.com/installation-warranty-information/
Rose and Thorn Flooring is an independent flooring company in Surrey, BC. We're not paid by Hallmark or any store listed here, and we don't sell flooring on commission. Brand names belong to their owners. Spot something out of date? Text 604-716-4160 and we'll fix it.