- Finish warranty: Sell sheets: 30-year residential. Warranty doc (Aug 2021): 'Limited Lifetime Residential' finish warranty that is PRO-RATED over 33 years; check product sample for duration.
- Structural warranty: Free from manufacturing defects and plies won't separate for as long as buyer owns the home.
- Residential warranty: 25-35 yr by line.
- Commercial warranty: 5-10 yr.
- Humidity the warranty requires: 35-55% RH, 60-80F
- Sold locally at: 2 stores we found online (see below)
Biyork product lines
| Line | What we found |
|---|---|
| Nouveau 6 / Nouveau 6 Clic | 6 1/2" wide; retailers list 30 yr residential |
| Nouveau 7 / Nouveau 7 Bespoke / Herringbone | 7 1/2" wide; 2 mm wear layer (retailer); 30 yr residential (sell sheet) |
| Nouveau 8 | 8 1/2" x 3/4" x 86"; 2 mm veneer; 30 yr residential (sell sheet) |
| Traktion loose-lay vinyl | 30-yr residential / 10-yr commercial (official warranty, 18 Mar 2024). |
| HydroGen 5 / 5 Pro SPC | HydroGen 5 Pro: 25-yr residential / 5-yr light commercial (warranty PDF via search). |
| HydroGen 6 / 6 Tile / 7 SPC | HydroGen 7: retailer lists 35-yr residential / 10-yr light commercial. |
| Riptide waterproof laminate | Retailer: 30-yr residential. |
The warranty fine print, in plain words
This is what Biyork's warranty documents say that most people never read. It decides whether a claim gets paid.
- Finish warranty is pro-rata - value declines each year of ownership.
- Moisture warranty (engineered only) for topical spills and subfloor moisture, one-time replacement, requires written moisture test results and Biyork adhesive receipt for glue-down.
- Must keep 35-55% RH and 60-80F for life of product; acclimate at least 72 hours.
- Excludes pet claws, heavy foot traffic, colour differences vs samples; must follow install, care and maintenance instructions.
- Visual defects: 30 days from install to file claim; finish claims over 10% of floor; non-transferable; material only, no labour.
- Cabin grade / 'as is' excluded.
- Not transferable; original purchaser; unauthorized dealer purchases void all warranty.
- Traktion: material refund/replacement only in principle, but pays reasonable labour if professionally installed; mouldings/accessories not covered.
- Must keep 30-55% RH and 18-29C (65-85F) for the life of the floor.
- Direct sunlight overheating (lifting, curling, bubbling, discolouring) is 'not a defect'. Heavy rolling objects not covered.
- Visible defects must be returned within 30 days of purchase. HydroGen: mold from prolonged moisture excluded; radiant heat installs not approved for the product void all coverage.
What we'd check before buying Biyork
- Ask for the wear layer in millimetres and the finish type (aluminum oxide, UV oil or hardwax oil). Why it matters.
- Check the humidity range in the warranty against your home in winter. A $15 hygrometer tells you.
- Finish warranties cover wear-through, not scratches. Warranties decoded.
- Ask for the AC rating (AC4 for pets and busy homes) and how many hours of standing water it's rated for.
- Check which rooms the warranty allows. Many exclude full bathrooms.
- Laminate vs vinyl, honestly.
- Ask for the wear layer in mil: 20+ for kids, dogs and rentals. Specs explained.
- "Waterproof" covers the plank, not your subfloor. The truth about waterproof.
- Check the heat and sunlight section if the room has big south or west windows.
- Keep the receipt and a photo of the lot number on the box end. You'll need both for any claim or matching repair.
Canadian notes
Sold in BC through Word of Mouth Floors (Richmond and North Vancouver).
Where to buy Biyork near Surrey, Langley and White Rock
These local stores list it on their own websites (or the brand's dealer pages). Stock changes, so call before you drive.
- Nufloors Langley, Langley · website ↗
- Nufloors Maple Ridge (formerly JR Floor & Window Coverings), Maple Ridge · website ↗
See every store we found: flooring stores in Surrey, Langley, White Rock and nearby.
Common questions
What is the Biyork warranty?
Finish: Sell sheets: 30-year residential. Warranty doc (Aug 2021): 'Limited Lifetime Residential' finish warranty that is PRO-RATED over 33 years; check product sample for duration.; Structural: Free from manufacturing defects and plies won't separate for as long as buyer owns the home.; Residential: 25-35 yr by line.; Commercial: 5-10 yr.
What does the Biyork warranty not cover?
Finish warranty is pro-rata - value declines each year of ownership. Moisture warranty (engineered only) for topical spills and subfloor moisture, one-time replacement, requires written moisture test results and Biyork adhesive receipt for glue-down. Must keep 35-55% RH and 60-80F for life of product; acclimate at least 72 hours. Excludes pet claws, heavy foot traffic, colour differences vs samples; must follow install, care and maintenance instructions.
Where can I buy Biyork flooring near Surrey or Langley?
Stores whose own websites list it include: Nufloors Langley (Langley), Nufloors Maple Ridge (formerly JR Floor & Window Coverings) (Maple Ridge). Call ahead to check what is in stock.
Sources
Everything above comes from these pages, read in November 2026. Warranties change, so always read the current version before you buy.
- https://cdn.shopify.com/s/files/1/0271/4422/4879/files/Nouveau_6_Warranty_Information_-_August_2021.pdf
- https://cdn.shopify.com/s/files/1/0271/4422/4879/files/NOUVEAU_8_sell_sheet.pdf
- https://cdn.shopify.com/s/files/1/0271/4422/4879/files/Nouveau_7_Sell_Sheet_-_August_2021.pdf
- https://www.wordofmouthfloors.com/products/biyork-nouveau-7-collection-derby
- https://cdn.shopify.com/s/files/1/0271/4422/4879/files/Traktion_Warranty_EN_18Mar24.pdf
- https://cdn.shopify.com/s/files/1/0271/4422/4879/files/Hydrogen_5_pro_warranty.pdf
- https://cdn.shopify.com/s/files/1/0271/4422/4879/files/BIYORK_HydroGen_5_Warranty.pdf
- https://www.wordofmouthfloors.com/products/biyork-hydrogen-7-kashmir
- https://www.wordofmouthfloors.com/products/biyork-riptide-waterproof-laminate-hurricane
Rose and Thorn Flooring is an independent flooring company in Surrey, BC. We're not paid by Biyork or any store listed here, and we don't sell flooring on commission. Brand names belong to their owners. Spot something out of date? Text 604-716-4160 and we'll fix it.